Helpful Tips: Returning Tuxedos

A lot of our customers have questions when it comes to returning their garments. Nobody wants to accumulate late fees, and we understand that sometimes it can be a hassle trying to return with so many people to have to account for. So here are some tips on what to do to make sure everything is returned.

1. Returns Are Always The Next Business Day.

If you forget when your return date is, when we schedule the return date with you, it is almost always the next business day. So if your event is on a Saturday, keep in mind that we are closed on Sundays, so the return date would be Monday. We do give you copies of your return date when you pick up your tuxedo, so make sure you keep them with you in case you forget. The copies we give you are strictly for your reference, and if you do forget the date do not hesitate to give us a call right away.

2. Anyone Can Return It For You.

If you are having issues returning your garments, anyone can return it for you. They do not need your paperwork, they just simply need to tell us your name. If you are going out of town and won't be here to return your garments, you can send it with someone from the wedding party. Just take the time to make sure you check your pockets to make sure you do not leave anything important in your tuxedo. If you need to send it with someone who was not in the wedding party, that is completely fine as well. We just want your tuxedo returned on the day that it should be.

3. We Can Change The Return Date.

This would be something we would do when you are picking out your garments for the first time, but if you are completely unable to return your garments on that following business day, let us know. For example, on Mondays we are only open from 11am-6pm. If you do not get out of work until 7pm or 8pm, Monday may be a bad day for you to return. In this case, we could move your return date to Tuesday when we are open from 11am-8pm. Again this would be something we could do the first time you come in to pick out your outfit.

Now, what happens if you completely misplace a garment and have no idea where to find it? Well, unfortunately we would have to charge you the replacement cost of the item because we get charged for missing items as well. We get our garments from a wholesaler, and they do charge us for late or missing merchandise. BUT, if you find your missing garments at any point in time, we will refund you the replacement cost of the item after you return it. Even if it is months later, we will still refund you as long as we get the items back undamaged.

4. You Can Mail Items Back.

If you cannot bring the items back, you can most certainly mail them back! We understand that sometimes your trip out to the store is a long one, so if you need to mail something to us that is not problem. Just call us so that we are aware that you are mailing items back so that we know to wait for it and so you do not accumulate late fees.